Store Policies

O  R  D  E  R  I  N  G :

A
QUARIAN THOUGHTS offers a secure shopping experience through Shopify and Pay Pal. You will receive confirmation of your order via email within 24 hours of your order placement. We are happy to accept checks as a means of payment, however, your order will not be processed and shipped until your check is received and cleared.


O R D E R   P R O C E S S I N G:

We love handmade and we think you do to! All Aquarian Thoughts items are handmade to order and can take 1-2 weeks to produce before shipment. Please take this into consideration when ordering for specific occasions or if you have delivery deadlines. We do offer Rush Ordering as well as expedited shipping at an additional fee. Please note that delivery dates cannot be guaranteed and are estimated dates provided by the carrier. Please contact us for further details.

 

S  H  I  P  P  I  N  G :

You will receive confirmation of shipment of your order via email the day your order is shipped. Please allow up to 15 business days for domestic shipments to receive your order. All orders are shipped via USPS First Class Mail and are always fully insured. Additional fees will apply to expedited shipments. You will be notified of any additional fees if expedited services are requested.


R  E  T  U  R  N  S  &  E  X  C  H  A  N  G  E  S :

AQUARIAN THOUGHTS wants you to enjoy your shopping experience with us. If for any reason you are unhappy with your order we will be happy to offer you store credit, exchange or refund within 14 days of receipt of order. There are no refunds, exchanges, or credits on discounted purchases, special or custom orders or items marked "Final Sale". Returns and exchanges do not include the reimbursement of original shipping and handling fees. Returns must be in salable condition and packaged as received. Please note returned items may be subject to a 10 - 25% restocking fee. Please contact us to discuss your order should you have any questions regarding our policy.


J  E  W  E  L  R  Y     C  A  R  E   &   R  E  P  A  I  R :

Please be sure to take care when wearing and storing your jewelry. Each piece of
AQUARIAN THOUGHTS jewelry is sold with a care card with basic instructions on caring for your jewelry. Should you have specific questions regarding your piece feel free to contact us. In the unlikely event that your jewelry needs repair, AQUARIAN THOUGHTS will be happy to repair your jewelry for you; please keep in mind you will be responsible for the cost of shipping and a nominal repair fee may apply. Please contact us via email before shipping your items to us. We will not be held responsible for lost items sent to us for repair.


W  H  O  L  E  S  A  L  E      I  N  Q  U  I  R  I  E  S :

Interested in becoming an
AQUARIAN THOUGHTS retailer??
Please contact us at
sales{AT}aquarianthoughts{DOT}com with your Company/Contact Name, Address,
Phone Number, and E-mail and we will be happy to answer any questions about your request.


P  R  I  V  A  C  Y     P  O  L  I  C  Y :

All information submitted to
AQUARIAN THOUGHTS is kept confidential and used only for AQUARIAN THOUGHTS transactions.To be notified about new designs and special promotions, click here to be added to our email list.


Q  U  E  S  T  I  O  N  S  ?

Please contact us at
info{AT}aquarianthoughts{DOT}com or via phone at (973) 303-1906 and we will be happy to answer your questions ASAP!!